9/11 Memorial & Museum wheelchair accessibility

The 9/11 Memorial plaza occupies the World Trade Center site between Greenwich, Liberty, West and Vesey Streets. The closest accessible subway stations are World Trade Center Cortlandt (1 train) and Fulton Center (2, 3, 4, 5, A, C, J, Z), both have elevators to the platform, plus the PATH terminus in the WTC Oculus, which is step-free.

The Memorial entrances are on every side of the plaza and all are step-free. The museum entrance pavilion is on the Greenwich Street side, signposted from the Oculus and from each plaza gate.

The plaza is free for everyone and open daily until late. Step-free paths circle both Reflecting Pools, with the bronze name parapets at wheelchair-friendly height for tracing inscriptions. Bench seating is distributed across the plaza and around the Survivor Tree.

The plaza is a contemplative space. Speaking voices stay low, and informal mobility-aid loans are not available outside the museum building. If you need a wheelchair while on the plaza, ask at the museum entrance pavilion and one will be loaned free of charge during museum opening hours.

From the entrance pavilion, an elevator carries visitors down to the Memorial Hall and the exhibition galleries on the bedrock level. The historical exhibition follows a chronological route through the events of the day; the memorial exhibition documents every person who died in the attacks. Both are step-free once you are on the underground floor.

Open captioning or transcripts are available for every exhibition media installation that features audio. Video audio carries on-screen open captioning; audio-only stations include captions on a printed label, transcript card, projection or monitor nearby.

Induction loops are installed throughout the museum wherever there is audio, transmitting sound directly to T-coil compatible hearing aids and cochlear implants. American Sign Language interpretation is available free of charge for guided tours and public programs or events by request with at least two weeks' notice. Request a tour through the access programs team.

Sunset on the plaza is the most affecting visiting time; the underground museum closes earlier than the plaza, so go to the museum first and stay for the plaza after. Tuesday evenings often offer free admission to the museum (check the venue's current schedule).

Book a timed museum ticket online to skip the standby queue, and request the care-partner ticket at the entrance pavilion on arrival. Service dogs are welcome throughout the plaza and the museum.

Address: 180 Greenwich Street, Memorial plaza around the WTC site. Plaza: free, open daily, step-free. Museum: paid; underground galleries with elevator access. Wheelchair and walker loans: free, first-come, first-served. Disabled visitor admission: standard rate. Care-partner admission: free (one). Nearest step-free subway: WTC Cortlandt (1), Fulton Center (2/3/4/5/A/C/J/Z).