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Useful Spanish accessibility phrases

The phrases that come up most often on a Spanish trip, sorted by situation.

Staff at major Spanish attractions, hotels, and stations often speak workable English, but a short opening in Spanish changes the encounter. The receptionist leans in, the bus driver waits the extra moment, the museum cashier reaches for the disability-discount form rather than the standard ticket. The phrases below are the ones that come up most often when you travel with a wheelchair or other mobility aid in Spain.

Use the polite form. Address adults you do not know with usted (the formal you), never tu. The standard greeting is Buenos dias (or Buenas tardes after about 14:00, Buenas noches after dark), and every interaction in a shop, hotel, or restaurant should open with it. Skipping the greeting and going straight to a request reads as rude, even from a tourist. Close with Gracias, adios or simply Gracias, que tenga un buen dia.

Pronunciation guide. Castilian Spanish is largely phonetic: words are read the way they are spelled, with the stress on the second-to-last syllable unless a written accent says otherwise. The hints below use English-spelling approximations. The c before e or i is a soft th in mainland Spain (cinco is theen-koh) and an s in Latin America; we use the mainland pronunciation here. The j and the g before e or i are a throaty h (jamon is hah-mon). The double l is a y sound (lleno is yeh-noh). Rolled r is a flick of the tongue; double rr is a longer trill.

If you do not catch a reply, Podria hablar mas despacio, por favor? (Could you speak more slowly, please?) is the most useful follow-up in Spanish. A translation app (Google Translate, DeepL) handles longer questions; download the Spanish language pack offline before you travel because metro and Cercanias coverage is patchy. Catalan, Basque, and Galician are co-official in their respective regions; Spanish is universally understood. The phrases here cover six situations: accessibility, asking for help, transport, hotels, dining, and courtesy.

Useful Spanish accessibility phrases
PhraseIn SpanishHow to say it
I use a wheelchair
Uso silla de ruedas

Open with this when you arrive at a venue or check-in desk so staff can reach for the right entrance and discount.

oo-soh see-yah deh rweh-dahs
Is the entrance step-free?
La entrada es sin escalones?

Sin escalones means without steps. A nivel (level) and accesible also work.

lah en-trah-dah es seen es-kah-loh-nes
Is there a ramp?
Hay una rampa?
eye oo-nah rahm-pah
Where is the lift?
Donde esta el ascensor?

Ascensor is lift or elevator. Escalera mecanica is the escalator and is a different thing.

don-deh es-tah el ah-sen-sor
Is there an accessible entrance?
Hay una entrada accesible?
eye oo-nah en-trah-dah ahk-seh-see-bleh
Is the toilet wheelchair-accessible?
El bano es accesible para silla de ruedas?

Aseo adaptado (adapted toilet) is the wording on Spanish signage; ask using either phrasing and staff will understand. Servicios is the more formal word for toilets.

el bahn-yoh es ahk-seh-see-bleh pah-rah see-yah deh rweh-dahs
Is there a roll-in shower?
Hay una ducha a ras de suelo?

Ducha a ras de suelo is the standard term for a roll-in or curbless shower. Ducha sin plato (shower without a tray) also works.

eye oo-nah doo-chah ah rahs deh sweh-loh
Is the hotel room adapted?
La habitacion esta adaptada?

Spanish hotel staff also recognise PMR (Persona con Movilidad Reducida) and the English phrase accessible room.

lah ah-bee-tah-syon es-tah ah-dap-tah-dah
I have a disability ID from my country
Tengo un certificado de discapacidad de mi pais

Spain is not currently in the European Disability Card pilot, so most visitors do not hold one. At Spanish museums and venues, present your home-country disability ID plus a doctor's letter on letterhead. Spain's legal threshold for a person with disability is a recognised grado of 33 percent or more, and venues look for evidence equivalent to that bar.

ten-goh oon ther-tee-fee-kah-doh deh dees-kah-pah-thee-dahd deh mee pah-ees
I need a quiet route
Necesito una ruta tranquila

Useful at busy attractions or for sensory needs. Staff usually direct you through the staff entrance or a side route.

neh-the-see-toh oo-nah roo-tah tran-kee-lah
Could you help me, please?
Podria ayudarme, por favor?
poh-dree-ah ah-yoo-dar-meh, por fah-vor
I need help
Necesito ayuda
neh-the-see-toh ah-yoo-dah
Could you call an ambulance?
Puede llamar a una ambulancia?

Pan-European emergency number 112 reaches police, ambulance, and fire. It is the safest single number for visitors in Spain.

pweh-deh yah-mar ah oo-nah ahm-boo-lan-thee-ah
Where is the nearest hospital?
Donde esta el hospital mas cercano?

Hospital is hospital; urgencias is the emergency room and is the sign you follow once inside.

don-deh es-tah el os-pee-tahl mahs ther-kah-noh
I have a medical condition
Tengo una condicion medica
ten-goh oo-nah kon-dee-syon meh-dee-kah
My wheelchair is broken
Mi silla de ruedas esta rota

Pair with the rentals page for same-day repair or a short-term replacement. Larger orthopedic shops (ortopedia) stock basic spare parts.

mee see-yah deh rweh-dahs es-tah roh-tah
Where is a pharmacy?
Donde hay una farmacia?

Look for the green cross. Larger Spanish pharmacies often rent manual wheelchairs and stock incontinence products. Every Spanish city has a 24-hour rota (farmacia de guardia).

don-deh eye oo-nah far-mah-thee-ah
Do you speak English?
Habla ingles?
ah-blah een-glehs
Could you speak more slowly, please?
Podria hablar mas despacio, por favor?
poh-dree-ah ah-blar mahs des-pah-syoh, por fah-vor
I need an accessible taxi
Necesito un taxi accesible

In Barcelona, book by phone via the Taxi Amic / accessible-taxi service. The dispatcher asks for the wheelchair-van flag at booking time; tip the driver as you would a regular taxi.

neh-the-see-toh oon tahk-see ahk-seh-see-bleh
Is this bus wheelchair-accessible?
Este autobus es accesible para silla de ruedas?

Most TMB city buses in Barcelona carry a wheelchair ramp at the centre door. Signal the driver as the bus arrives by raising your hand and pointing at the centre door.

es-teh ow-toh-boos es ahk-seh-see-bleh pah-rah see-yah deh rweh-dahs
Could you deploy the ramp?
Puede desplegar la rampa?
pweh-deh des-pleh-gar lah rahm-pah
Which metro line is accessible?
Que linea de metro es accesible?

In Barcelona, the entire TMB metro network is step-free at almost every station. Confirm the specific station at the access gate before travelling, because lifts go out for service from time to time.

keh lee-neh-ah deh meh-troh es ahk-seh-see-bleh
I would like assistance to the platform
Quisiera asistencia hasta el anden

On Renfe intercity trains, pre-book Adif Acerca (the rail assistance service, formerly known as Atendo) through Renfe by phone or at the station. The Renfe guide on this site has the current booking channels and lead times.

kee-syeh-rah ah-sees-ten-thee-ah ahs-tah el ahn-den
Where is the accessible entrance to the station?
Donde esta la entrada accesible de la estacion?
don-deh es-tah lah en-trah-dah ahk-seh-see-bleh deh lah es-tah-syon
I would like a ticket, please
Quisiera un billete, por favor
kee-syeh-rah oon bee-yeh-teh, por fah-vor
Is there a reduced fare for disabled travellers?
Hay una tarifa reducida para personas con discapacidad?

On Renfe intercity services, the disabled-passenger fare applies to travellers who can show evidence of the LGDPD 33 percent grado equivalent. Buy at the counter rather than online so staff can validate a foreign disability ID plus doctor's letter.

eye oo-nah tah-ree-fah reh-doo-thee-dah pah-rah pehr-soh-nahs kon dees-kah-pah-thee-dahd
I have a reservation
Tengo una reserva
ten-goh oo-nah reh-sehr-vah
Could I have an accessible room?
Podria tener una habitacion accesible?
poh-dree-ah teh-nehr oo-nah ah-bee-tah-syon ahk-seh-see-bleh
What is the doorway width?
Cual es el ancho de la puerta?

Spanish accessible-room standards usually call for around 80 cm doorways, but older buildings under historic protection may not meet this. Always confirm in centimetres before you book.

kwahl es el ahn-choh deh lah pwer-tah
Is there a roll-in shower or a bathtub?
Hay ducha a ras de suelo o banera?

Many Spanish accessible bathrooms have a roll-in shower; some older properties retain a bathtub with grab bars. Always confirm.

eye doo-chah ah rahs deh sweh-loh oh bahn-yeh-rah
Could you store my bag?
Puede guardar mi maleta?
pweh-deh gwar-dar mee mah-leh-tah
I need to charge my electric wheelchair
Necesito cargar mi silla de ruedas electrica

European sockets are type C or F (220 V). Bring an adapter for UK or US chargers and confirm the charger handles 220 V before plugging in.

neh-the-see-toh kar-gar mee see-yah deh rweh-dahs eh-lek-tree-kah
Is breakfast wheelchair-accessible?
El desayuno es accesible en silla de ruedas?

Many Spanish hotels serve breakfast on a different floor than reception. Confirm the route and any lift on arrival.

el deh-sah-yoo-noh es ahk-seh-see-bleh en see-yah deh rweh-dahs
A table for two, please
Una mesa para dos, por favor
oo-nah meh-sah pah-rah dos, por fah-vor
Is the dining room on one level?
El comedor esta en una sola planta?

A common Spanish pattern: street-level dining room, basement-only toilet down a spiral staircase. Always confirm both.

el koh-meh-dor es-tah en oo-nah soh-lah plahn-tah
Could we sit near the entrance?
Podemos sentarnos cerca de la entrada?
poh-deh-mos sen-tar-nos thehr-kah deh lah en-trah-dah
I have an allergy
Tengo una alergia

Follow with sin gluten (gluten-free), a los mariscos (shellfish), a los cacahuetes (peanuts), a la lactosa (dairy).

ten-goh oo-nah ah-lehr-hee-ah
Vegetarian / vegan
Vegetariano / vegano

Most modern Spanish restaurants understand vegano. Ask sin carne y sin pescado (no meat and no fish) if the staff are unsure; in Spain, atun and jamon are sometimes not treated as carne in casual speech.

veh-heh-tah-ree-ah-noh / veh-gah-noh
Could I have the bill, please?
La cuenta, por favor

Service is normally included on the bill in Spain. Rounding up is normal; a couple of extra euros for good service is generous.

lah kwen-tah, por fah-vor
Could I see the menu?
Puedo ver la carta?

Carta is the standard word for the food menu in Spain. Menu usually means the fixed-price set lunch (menu del dia), which is a different and often excellent choice on weekday lunches.

pweh-doh vehr lah kar-tah
Tap water, please
Agua del grifo, por favor

Spanish restaurants now generally serve tap water free of charge on request, though practice varies by region. Agua sin gas is still bottled, agua con gas is sparkling.

ah-gwah del gree-foh, por fah-vor
Hello (good morning)
Buenos dias

Use until about 14:00. After that, switch to Buenas tardes.

bweh-nos dee-ahs
Good afternoon / evening
Buenas tardes
bweh-nahs tar-des
Please
Por favor
por fah-vor
Thank you
Gracias
grah-thee-ahs
Thank you for your help
Gracias por su ayuda
grah-thee-ahs por soo ah-yoo-dah
You're welcome
De nada
deh nah-dah
Excuse me / sorry
Disculpe / Perdon

Disculpe to get attention or apologise more formally; Perdon for a brief sorry (bumping past someone, interrupting). Both are acceptable with strangers.

dees-kool-peh / pehr-don
Yes / no
Si / no
see / noh
I do not understand
No entiendo
noh en-tyen-doh
Goodbye
Adios

Adios is the standard goodbye. Hasta luego (see you later) is more common between younger Spaniards in casual settings.

ah-dyos
Have a good day
Que tenga un buen dia

The standard closing for any shop, hotel, or restaurant interaction. After the evening switch, use Que tenga una buena tarde or Buenas noches instead.

keh ten-gah oon bwen dee-ah

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